We pride ourselves on our customer service. We are always willing to assist you with any problems, issues, complaints or compliments you may have. Please contact us by email (email@example.com
) or telephone (828-288-9553). We will respond as soon as possible.
Tuesday - Friday 10 AM - 5 PM (EST)
Saturday 10 AM - 3 PM (EST)
Sunday & Monday CLOSED
Holiday Schedule Closure
New Year's Day
July 4 (Independence Day)
Order Processing & Shipping Schedule
We make every effort to process & ship all orders as quickly as possible. Orders are processed Tuesday - Saturday. Many of our items are shipped from manufacturer and we rely on their shipping schedules. Most orders shipped from manufacturer are processed in approximately +/- 5 business days. If we find that your order will not be processed in a suitable amount of time, we will notify you via email. Orders that we process from items in our store, typically process/ship within 3-10 business days. Please refer to estimated shipping times as stated on each item in our store.
Paws & Purrs Barkery & Boutique is a retailer only. We do not sell any items wholesale.
If you are a designer, manufacturer or wholesaler of pet clothing, pet collars, pet carriers, pet beds or other pet-related items, and are interested in doing business with Paws & Purrs Barkery & Boutique, please send your wholesale information, including images, pricing, minimums, drop-shipping information and any terms to firstname.lastname@example.org
. You may also send this information and any samples you would like us to consider to:
Paws & Purrs Barkery & Boutique
212 N Main St
Rutherfordton, NC 28139
Please note: Any information sent to us, including samples, will not be returned. Once we receive your information, we will review and contact you should be require any additional information and/or to place an order with your company.
We strive to provide accurate sizing information for all of our products. Due to differences in manufacturers sizing and product specifications, we highly recommend you measure your pet precisely to ensure an accurate fit. It is not reliable to purchase our items based on your pet's breed or weight. All of our pet items are sized in inches. Please refer to our Sizing Guide for more information or contact us if you need assistance with sizing.
Occasionally, we may take your order and consequently discover that the item is not available for shipping (i.e., it is back ordered, sold out, damaged or defective). In such instances, we will notify you via email of the status and do our utmost to fulfill the order as soon as possible.
Product availability is subject to change without notice. We strive to correct errors when discovered and reserve the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order has been submitted).
Cancelling an Order
Unfortunately, orders cannot be cancelled once you have completed the checkout process. Due to our commitment to processing your order quickly, once the checkout process is completed, we immediately notify our warehouse and/or manufacturers to prepare your order for shipment. We apologize for any inconvenience that this may cause you.
Prices and Taxes
All prices are subject to change without notice. Companies selling online are subject to the same sales tax collection requirements as any other retailer. Items purchased and shipped to addresses in North Carolina are subject to applicable sales taxes.
Product Descriptions and Images
We strive to provide accurate and complete descriptions and representations of the products we offer, including pet clothes, pet collars, pet carriers, pet beds and other pet-related items. However, Paws & Purrs Barkery & Boutique does not warrant that product descriptions, images or other content of this site is accurate, complete, reliable, current or error-free. This site may contain typographical errors or inaccuracies and may not be complete or current. Color variations may occur due to monitor settings or descriptions may be incomplete due to human error. We do our best to correct errors when discovered and we reserve the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please not that such errors, inaccuracies or omissions may relate to pricing and availability and Paws & Purrs Barkery & Boutique reserves the right to cancel or refuse any order placed based on incorrect pricing or availability information. If a product is offered for sale by Paws & Purrs Barkery & Boutique is not as described, your sole remedy is to return it in its original and unused condition. We apologize for any inconvenience.
Purchases and Methods of Payment
We can accept orders through our website (www.pawspurrs.com) or by telephone (828-288-9553). The methods of payment we accept are Visa, MasterCard, Discover & American Express.
Back ordered, pre-order or custom items are usually shipped within 2-3 weeks from order date or as specified in item description. Should your item take longer that that to restock or ship, we will contact you via email to make sure that you still want to wait for the item. You will receive a credit to your account should you later change your mind about the back ordered item.
Exchange and Return Policy
We want you to be satisfied with your purchase. If you would like to return or exchange an item, ship it back to us in its original and unused condition within 14 days of receiving it for an exchange, store credit or refund (less a restocking fee). Please remove all pet hair and item must be free of dirt, smoke or any other smells. Please note that shipping fees are non-refundable.
Exceptions: The following items cannot be returned or exchanged: Sale (including Final Sale items), toys, perishable/food/treats/chews/supplements, grooming, engraved, customized, seasonal (Halloween, Christmas, etc.), special occasion, beds, carriers and blankets. Some items may not be returned or exchanged but we note such restrictions on the product detail page.
Ship the original and unused item (including all tags still attached to item), along with a copy of your email receipt and/or packing slip to the address below. We are not responsible for any items returned to any other address.
Paws & Purrs Barkery & Boutique
ATTN: Returns & Exchanges
212 N Main St
Rutherfordton, NC 28139
Send us an email at email@example.com
or indicate in your package if you would like: "to exchange your item, including the item name, size, color and any other option", "to have a store credit issued to you for the full purchase price", or to have your credit card reimbursed for the purchase price, less a restocking fee.
For your protection, we recommend that you use FedEx, UPS, the US Postal Service or any other deliver service with delivery and tracking capabilities. The customer is responsible for all shipping and packaging costs related to the exchanging or returning of an item or items. Paws & Purrs Barkery & Boutique is not responsible for lost or misdirected returns. We cannot accept returns COD. Items received after 14 days will not be accepted for exchange or return and will be shipped back to the customer at their cost.
For exchanges, please do not place a new order through our website. If you place a new order, your returned item will be treated as a return and may be subject to a restocking fee. If you send the item back to us and note which item you would like in exchange, you will receive complimentary exchange and will not be charged a restocking fee. However, there will be shipping charges to cover the cost of processing and delivering the exchange to you.
To qualify for a refund, all items must be returned in its original condition, including the original packaging, containers, documentation, warranty cards, manuals, and/or accessories. Packaging/hang tags must be in resell-able condition (i.e. no rips, tears, etc.). Please do not mark or deface the original manufacturer packaging/hang tags in any manner. All hang tags must still be attached. If an item(s) is received containing pet hair, dirt, odors, smoke or any other smells, said item(s) will not be accepted for exchange/return. When returning or exchanging an item with Velcro, please close the Velcro because it can pull on the fabric if stuck. If the item is damaged because the Velcro pulled on the fabric, we will not be able to accept the item(s) for return or exchange. We will not accept your returns if the item(s) and its packaging is not in its original condition and will return the items to you at your cost. If you reject the return shipment, Paws & Purrs Barkery & Boutique reserves the right to liquidate the inventory and withhold credit.
We strongly encourage you to measure your pet as accurately as possible following the sizing information provided in item description as well as in our Sizing Guide. We cannot honor exchanges or returns for any merchandise that has been used, or is not in its original new condition.
We work hard to process returns as quickly as possible. Please allow 10-14 days after we receive the item(s) for your credit or exchange to process.
At Paws & Purrs Barkery & Boutique, we strive to provide excellent customer service. We wish we could accept all exchanges and returns without any questions or limitation, but that is just not possible. Thank you for honoring these exchange and return policies so that we can continue to provide you a large selection of quality products.
We will allow one complimentary exchange per item. After the first exchange, each exchange (or return) will incur a restocking fee of $7 or 20% of the item's value, whichever is greater.
If you return an item and would like a refund to your original form of payment, we will refund your credit card for the purchase price less a restocking fee of $7 or 20% of the item's value, whichever is greater.
If you wish to receive store credit in the form of a gift certificate, no restocking fees will apply.
The following items cannot be returned or exchanged: sale (including final sale), toys, perishable/food/treats/chews/supplements, grooming, engraved, customized, seasonal (Halloween, Christmas, etc.), special occasion, beds, blankets, carriers, strollers. Some items may not be returned or exchanged, but we note such restrictions on the product detail page.
Sale: Sale items (including Final Sale) cannot be returned or exchanged
Toys: Due to health regulations, any item that falls under our "Toys" category cannot be returned or exchange.
Perishable/Food/Treats/Chews/Supplements: Due to health regulations, any item that falls under our "Treats", "Food", "Perishable", "Chews", "Supplements" category(ies) cannot be returned or exchanged.
Grooming: Due to health regulations, any item that falls under (or within) our "Grooming" category, cannot be returned or exchanged.
Engraved: Any item that is engraved with your specific information, including ID tags, cannot be returned or exchanged. Please check your order carefully prior to submission for accuracy for any engraved items.
Customized: Any clothing, collar or other item that is custom-made for your pet cannot be returned or exchanged. Please check sizing for accuracy and your order prior to submission for accuracy for any customized items.
Seasonal (Halloween, Christmas, etc.) & Special Occasion: Seasonal items with holiday motifs or special occasion clothing such as wedding dresses and tuxedos are not eligible for returns or exchange. We do allow a one time size exchange for said items. Said item to be exchanged must be returned within the outlined exchange/return time frame stated above and must meet all requirements of said exchange/return. Item to be exchanged must be identical to the item originally ordered. No exchanges will be accepted/allowed for exchanging to an item that is not identical to the original item ordered. All shipping costs incurred are the responsibility of the purchaser.
Beds, Furniture, Blankets, etc.: Due to health regulations, any item that falls under the "Beds", "Furniture", "Blankets" categories or any of their subcategories, cannot be returned or exchanged.
Carriers, Strollers, etc.: Due to health regulations, any item that falls under the "Carriers", "Strollers", etc. categories or any of their subcategories, cannot be returned or exchanged.
Holiday Exchange and Return Policy
Items purchased between November 15 through December 24 can be returned 14 days from the date of receiving them, or by January 7, whichever date occurs later. All other conditions of our standard exchange and return policy will apply.
For holiday specific dog clothing and accessories, including Halloween and Christmas costumes, clothing and collars, no returns or store credit, please check sizing carefully.
Delivery and Charges
We may, from time to time, offer free shipping with a coupon code on orders, before sales tax. Our free shipping offer may not be used in conjunction with any other promotional certificates or coupons.
Please note that with standard or ground shipping, your items may take 5-15 days for delivery. If you wish to have your shipment expedited, please contact us at firstname.lastname@example.org
. The options and ship times may be limited for certain items. Please note that some special product, order and handling fees may still apply.
Our flat rate shipping offer excludes over sized items and those items will include a statement on their product detail pages that state they are not eligible for flat rate or free shipping.
We reserve the right to change or discontinue our flat rate or free shipping policy at any time.
Paws & Purrs Barkery & Boutique uses FedEx, UPS, the US Postal Service and other delivery services for delivery of your items. Due to orders being fulfilled from different warehouses, items may be shipped by any one of these delivery services. May of our items are shipped from several sources, thus your items may be shipped separately from each other, even on the same order. The options and ship times may be limited for certain items. Once an item is shipped, you will receive an email confirmation and you can then track your order. Packages shipped via US Postal Service display a delivery confirmation only. Detailed tracking is not available.
You can expect most packages to be delivered to their destination within 5-15 business days from the ship date. Please remember that certain larger items, like beds, furniture or customized items can take up to 8 weeks for delivery.
If you have been waiting over 15 business days (3 weeks) for your order, and still have not received it, please contact us at email@example.com
Some items require a signature at delivery. If you will not be home or no one will be available to sign for delivery, please have the item shipped to your place of business.
FedEx and UPS cannot deliver to PO Boxes. Please make sure that a physical address is provided.
Non-Deliverable, Refused or Unclaimed Orders
If an order is returned, refused or unclaimed by the customer due to customer refusal, negligence, absence or customer providing incorrect shipping information (invalid, unknown or insufficient address), we will attempt to contact you via telephone and/or email to resolve the order. If no response is received, the customer will be charged the appropriate shipping charges and a 20% restocking fee will apply. Please make sure that the shipping information on your order is correct and that someone will be available to receive your package. All orders that require re-shipping at the request of the customer, whether returned, refused, unclaimed or undeliverable packages, will require an additional re-shipping charge.
Terms And Conditions
These Terms and Conditions apply to the use of the site owned and operated by Paws & Purrs Barkery & Boutique located at www.pawspurrs.com (Paws & Purrs Barkery & Boutique). The mailing address is 212 N. Main St., Rutherfordton, NC 28139.
All users of this site agree that their access to, and use of, this site are subject to tht Terms and Conditions set forth in this notice and all applicable laws, and that any such access or use is undertaken at the user's risk. Paws & Purrs Barkery & Boutique reserves the right, at its sole discretion, to change, add or remove portions of these Terms and Conditions, at any time, without prior notice. Any such changes will be reflected on the Terms and Conditions page of the Paws & Purrs Barkery & Boutique site. It is your responsibility to check these Terms and Conditions each time before using this site. Your continued use of this site following the posting of changes will mean that you accept and agree to the changes. As long as you comply with these Terms and Conditions and any such changes, Paws & Purrs Barkery & Boutique grants you ("end user") a personal, non-exclusive, non-transferable, non-sublicensable, limited privilege to enter and use this site.
All content, graphics, code and software used on or incorporated into this site,and the arrangement or integration of all such content, graphics, code and software, are subject to trademark, service mark, trade dress, copyright and/or other proprietary or intellectual property rights or licenses held by Paws & Purrs Barkery & Boutique, and all rights thereto are specifically reserved. Paws & Purrs Barkery & Boutique, pawspurrs.com, custom graphics, logos and service name are registered trademarks, trademarks or service marks of Paws & Purrs Barkery & Boutique. All other trademarks, service marks, product names and company names or logos used on this site are the property of their respective owners. Permission is granted to copy and print content from this site solely for personal, non-commercial purposes related order placement or shopping with Paws & Purrs Barkery & Boutique. Any other use of this site, content or information is strictly prohibited, unless written permission from Paws & Purrs Barkery & Boutique is first obtained.
Paws & Purrs Barkery & Boutique strives to represent its product images and descriptions as accurately as possible. However, Paws & Purrs Barkery & Boutique does not warrant that product descriptions, images or other content of this site is accurate, complete, reliable, current or error-free. This site may contain typographical errors or inaccuracies and may not be complete or current. Paws & Purrs Barkery & Boutique therefore reserves the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please note that such errors, inaccuracies or omissions may related to pricing and availability, and Paws & Purrs Barkery & Boutique reserves the right to cancel or refuse any order placed based on incorrect pricing or availability information. If a product offered by Paws & Purrs Barkery & Boutique is not as described, your sole remedy is to return it in its original and unused condition. We apologize for the inconvenience.
This site, products, services, content, software, artwork, data and information are provided "as is" with all faults. Paws & Purrs Barkery & Boutique makes no representations or warranties of any kind, whether expressed or implied, with respect to this site, or content or information availability on or through this site. Except as otherwise provided under applicable laws, neither Paws & Purrs Barkery & Boutique nor its corporate affiliates, directors, officers, employees, agents, contractors, successors or assigns of each, shall be liable for an damages whatsoever arising our of, or related to, the use of this site or any other site linked to this site. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages your or others may suffer, as well as damages for lost profits, business interruption or the loss of data information, even if Paws & Purrs Barkery & Boutique is notified in advance of the potential for any such damages.
Paws & Purrs Barkery & Boutique does not make any representations or warranties about any site you may access through this site. Any such site is independent from Paws & Purrs Barkery & Boutique and we have no control over, or responsibility with respect to, the information provided or activities undertaken by any such site. A line between Paws & Purrs Barkery & Boutique and another site further does not mean Paws & Purrs Barkery & Boutique endorses that site.
Certain services offered on or through this site may require that you establish an account with Paws & Purrs Barkery & Boutique. You are responsible for maintaining the confidentially of your account information, including your password, and all activity that occurs under your account. You agree to notify Paws & Purrs Barkery & Boutique immediately of any unauthorized use of your account and/or password, or any other breach of security. You may be held liabile for losses incurred by Paws & Purrs Barkery & Boutique or any other user of this site due to someone else using your password or account. You may not use another person's password or account at any time. You may not attempt to gain unauthorized access to this site. Should you attempt to do so, assist others in making such attempts or distribute instructions, software or tools for that purpose, then your account will be terminated. You agree to provide us with accurate, complete and current information about yourself and your billing information as prompted in the registration process. You may update any of your account information at any time through our site. You may not use any automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy, probe, test or monitor any portion of this site or in any way reproduce or circumvent the navigational structure or presentation of this site or to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through this site. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of this site or any of the systems or networks comprising or connected to this site.
By establishing an account with us, and each time you make a purchase through our site, you grant permission for Paws & Purrs Barkery & Boutique to contact you at your email address. To stop receiving our marketing emails, send an email to us, or follow the opt-out procedures set forth in such marketing emails.
While Paws & Purrs Barkery & Boutique takes reasonable steps to safeguard and to prevent unauthorized access to your personal information, we cannot be responsible for the acts of those who gain unauthorized access, we make no warranty, express, implied or otherwise, that we will prevent unauthorized access to your personal information. In no event shall Paws & Purrs Barkery & Boutique or its affiliates be liable for any damages (whether consequential, direct, incidental, indirect, punitive, special or otherwise) arising out of, or in any way connected with, a third party's unauthorized access to your personal information, regardless of whether such damages are based on contract, strict liability, tort or other theories of liability, and also regardless of whether Paws & Purrs Barkery & Boutique was given actual or constructive notice that damages were possible.
To purchase any goods and/or services on our site, you must (a) be at least eighteen (18) years of age or the applicable state age of majority, (b) be a natural person (no corporations, partnerships or other legal entities), and (c) be a resident of the 50 states of the United States of America, exclusive of its commonwealths, territories and possessions ("United States"). Prior to the purchase of any goods or services on our site, you must provide us with a valid credit card number and associated payment information including all of the following: (i) your name as it appears on the card, (ii) your credit card number, (iii) the credit card type, (iv) the date of expiration and (v) any activation numbers or codes needed to charge your card. By submitting that information to us, you hereby agree that you authorize us to charge your card at our convenience but within thirty (30) days of credit card authorization.
All payment must be made by Visa, MasterCard, Discover or American Express. Your card issuer agreement governs your use of your designated card, and you must refer to that agreement and not these Terms and Conditions to determine your rights and liabilities as a cardholder. You, and not Paws & Purrs Barkery & Boutique, are responsible for paying any unauthorized amounts billed to your credit card billed by a third party. You agree to pay all fees and charges incurred in connection with your purchases (including any applicable taxes) at the rates in effect when the charges were incurred. Unless you notify Paws & Purrs Barkery & Boutique of any discrepancies within sixty (60) days after they first appear on your credit card statement, you agree that they will be deemed accepted by you for all purposes. If Paws & Purrs Barkery & Boutique does not receive payment from your credit card issuer or its agent, you agree to pay all amounts due upon demand by Paws & Purrs Barkery & Boutique or its agents. You are responsible for paying any governmental taxes imposed on your purchased, including, but not limited to, sales, use or value-added taxes. Paws & Purrs Barkery & Boutique shall automatically charge and withold the applicable sales tax for orders to be delivered to addresses within the state of North Carolina and any other states or localities that it deems is required.
Your receipt of an order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Paws & Purrs Barkery & Boutique reserves the right at any time after receipt of your order to accept or decline your order for any reason. Paws & Purrs Barkery & Boutique further reserves the right any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. Your order will be deemed accepted by Paws & Purrs Barkery & Boutique upon our delivery of products or services that you have ordered. We may require additional verification or information before accepting any order. Paws & Purrs Barkery & Boutique is a reseller to end users and does not accept orders from resellers, exporters, wholesalers, any businesses of any kind or other customers who intend to resell.
Paws & Purrs Barkery & Boutique shall have the right to refuse or cancel any orders placed for products and/or services listed at an incorrect price, rebate or refund, or containing any other incorrect information or typographical errors. Paws & Purrs Barkery & Boutique shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order has been cancelled, Paws & Purrs Barkery & Boutique shall immediately issue a credit to your credit card account in the amount of the charge.
By submitting an order through our site, you agree to our Store Policies, including our return and exchange policies, restocking fees and return exceptions.
Paws & Purrs Barkery & Boutique reserves the right, at any time, to change its prices and billing methods for products or services sold, effective immediately upon posting on the site or by e-mail delivery to you.
All requests for service and support products should be made directly to the manufacturer in accordance with their terms and conditions. We are not responsible for any damage caused by your dog (i.e., chewing, running, etc.) or regular wear and tear to the merchandise. Product defects must be reported to us within 10 days of receipt.
Paws & Purrs Barkery & Boutique doe not want to receive confidential, proprietary or trade secret information through this site (excluding information related to any order you submit). Please note that any information, materials, suggestions, ideas or comments sent to Paws & Purrs Barkery & Boutique will be deemed non-confidential. Andy, by submitting any such information, you are granting Paws & Purrs Barkery & Boutique an irrevocable and unrestricted license to use, modify, reproduce , transmit, display and distribute such materials, information, suggestions, ideas or comments for any purpose whatsoever. However, we will not use your name in connection with any such materials, information, suggestions, ideas or comments unless we first obtain your permission or otherwise are required by law to do so.
You agree that Paws & Purrs Barkery & Boutique may, at its sole discretion and without prior notice to you, terminate your access to this site and your account for any reason, including without limitation: (1) attempts to gain unauthorized access to this site or assistance to others attempting to do so, (2) overcoming software security features limiting use of or protecting any content, (3) discontinuance or material modification of this site or any service offered on or through this site, (4) violations of these Terms and Conditions, (5) failure to pay for purchases, (6) suspected or actual copyright infringement, (7) unexpected operational difficulties, or (8) requests by law enforcement or other government agencies. You agree that Paws & Purrs Barkery & Boutique will not be liable to you, or to any third party, for termination of your account or access to this site.
You agree to indemnify and hold harmless Paws & Purrs Barkery & Boutique and its parents, sister companies, subsidiaries, affiliates, service providers, other end users, distributors, licensors, officers, directors and employees from any claim or demand, including reasonable attorneys fees, made by any third party arising out of or related to your violation of these Terms and Conditions, or your violation of any law, regulation or third party right.
The entire risk arising out of the use of this site, the use of any products and/or services offered on or in connection with this site, and/or the use of any content remains with you. In no event shall Paws & Purrs Barkery & Boutique or any of its licensors or any of their officers, directors, employees, agents or affiliates be liable for any consequential, incidental or direct, indirect, special, punitive or other damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or other pecuniary loss) arising out of these Terms and Conditions or the use of or inability to use any products, services, and/or content, with the delay or inability to use the Paws & Purrs Barkery & Boutique site or related services, the provision of or failure to provide products or services, or for any information, software, products, services and content obtained through the sit, or otherwise arising out of the use of Paws & Purrs Barkery & Boutique site whether based on contract, tort, negligence, strict liability or otherwise even if Paws & Purrs Barkery & Boutique has been advised of the possibility of such damages.
Pursuant to 17 U.S.C. § 512 as amended by Title II of the Digital Millennium Copyright Act (the "Act"), Paws & Purrs Barkery & Boutique will terminate the account of any customer or vendor who uses his or her privileges to unlawfully transmit copyrighted material without a license, valid defense or fair use privilege to do so. After proper notification by the copyright holder or its agent to Paws & Purrs Barkery & Boutique and later confirmation through court order or an admission by the customer that an account has been an instrument of unlawful infringement, Paws & Purrs Barkery & Boutique will terminate the infringing customer's account. Paws & Purrs Barkery & Boutique may also in its sole discretion decide to terminate a customer's account privileges prior to that time if it has good belief that infringement has in fact occurred. Paws & Purrs Barkery & Boutique respects the intellectual property of others and we ask others to do the same. If you believe that your copyright has been infringed upon through the Paws & Purrs site, please contact us. Please include a statement by you to include a description of the alleged infringing work or material, its location on the site, your contact information, and under penalty of perjury, that you are the copyright owner or authorized to act on behalf of the owner whose exclusive right is allegedly infringed.
No delay or failure to act under these Terms and Conditions shall constitute any waiver by Paws & Purrs Barkery & Boutique of any provision of these Terms and Conditions. If any provision of these Terms and Conditions is invalid or unenforceable under applicable law, it is, to that extent, deemed enforceable to the fullest extent possible (and sever able in the event such provision is completely unenforceable) and the remaining provisions of these Terms and Conditions will continue in full force and effect. Any claim under these Terms and Conditions must be brought within one (1) year after the cause of action arises. These Terms and Conditions shall be governed by the laws of the State of North Carolina without regard to, or application of, any conflict laws provisions. You consent to the exclusive jurisdiction of the state and federal courts sitting in Rutherford County, in the State of North Carolina. These Terms and Conditions are personal to you and may not be transferred, assigned, delegated to anyone. Any attempt by you to assign, transfer or delegate these Terms and Conditions shall be null and void. Paws & Purrs Barkery & Boutique may freely assign these Terms and Conditions without consent or notice. These Terms and Conditions constitute the complete and exclusive agreement between Paws & Purrs Barkery & Boutique and you with respect to the subject matter hereof and supersedes all prior oral or written understandings, communications or agreements not specifically incorporated herein.
If you have any questions about these Terms and Conditions, the practices of this site or your dealings with this site, please contact us by email (firstname.lastname@example.org
) or by telephone (828-288-9553).
The privacy of your personal information is important to us. Information about our customers is a vital part of our business, and we do not believe in selling it to others.
If you would like to learn more, the Federal Trade Commission provides useful information regarding online privacy on its site, www.ftc.gov.
What We Collect
In order to provide you with an extensive product selection and a great shopping experience, Paws & Purrs Barkery & Boutique collects two types of information about its visitors: Individual Information and Non-Individual Information. Our primary goal in collecting this information is to fulfill your order, respond to your request, communicate with you and improve our site.
Individual information refers to information that is specific to you. Personal information is requested when you register and set up an account, order a product, enter contests, complete surveys and send us feedback. We store any information that we receive from you. This information might include your name, billing and shipping addresses, telephone number(s), email address, credit card or other payment information and product details. With this information, Paws & Purrs Barkery & Boutique can fulfill your orders, communicate with you about your order, send you promotional materials and provide you exceptional customer service.
If you contact Paws & Purrs Barkery & Boutique by telephone, email or letter, we may keep a record of your correspondence or comments. If you report a problem with our site, we may collect such information in a file specific to you. If you contact us through our feedback area or by calling one of our customer service representatives, we may ask for your name, email address and order information to reply to you. If other users or third parties sends us correspondence about your activities or purchases on our site, we may keep that information in a file specific to you.
If you enter a contest, sweepstakes, drawing or other promotion, we may provide entry information, including name, address, email address and age to the company providing the prize or sponsoring the promotion. They may use your Individual Information to send you marketing or promotional materials or other communications.
Non-Individual Information refers to information that, by itself, does not refer to an individual. We gather information about where our customers shop on our site. This information is compiled and analyzed on both a personal and aggregate basis. This information may include the web site's Uniform Resource Locator ("URL") that you just came from, which URL you go to afterward, what browser you are using, and your Internet Protocol ("IP") address. A URL is the global address of documents and other resources on the World Wide Web. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol ("TCP/IP") network, such as the World Wide Web. Networks like the Web use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the web, allowing web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet, browse and shop.
On an aggregated basis, we collect anonymous data related to the pages, products, downloads and other content that is sampled, clicked on, streamed, searched for, transferred from and downloaded. We also track customers' traffic patters throughout their online session, including which pages and information a customer views while using the site and what items they place in their cart and/or purchase. We use your IP address to diagnose problems with our servers, software, to administer our site and to gather demographic information.
Like many websites, we use "cookies" and obtain certain types of information when your Web browser accesses our site. Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser. The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie or how to disable cookies altogether.
Third Party Agents
We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payments, and providing customer service (collectively these companies and individuals are called "agents").
They have access to Individual Information needed to perform their functions, but may not use it for other purposes. For example, we must release your credit card information to the card-issuing bank to confirm payment, and release your address and telephone number to the delivery service to deliver products that you order. If customers do not pay us for products ordered, we may submit their account information to a third party collection agency.
On occasion, unaffiliated third parties will "frame" our site in an effort to collect customer information. To ensure your privacy, make sure that your order originates from Paws & Purrs Barkery & Boutitque's site. Paws & Purrs Barkery & Boutique is not in any manner responsible in the event that you do disclose information to an unaffiliated framing site.
Updating or Correcting Your Individual Information
You have the ability to access and edit the personal information that you provide to us. During the online ordering process you can review, change or delete the information that you have submitted. You may change any of your personal information in your account online at any time. We encourage you to update your information if it changes. You may ask to have the information on your account deleted or removed; however, because we keep track of past purchases, you cannot delete information associated with past purchases. Also, as a security measure we "back up" the data stored on our systems, and such prior information cannot be completely removed from our databases. Consequently, you should not expect that all of your individual information would be completely removed from our backed-up databases.
Precautions to Protect Against Loss, Misuse or Alteration of Your Information
In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third party banking, processing agents and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information and to process and ship your order.
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We reveal only the last four digits of your credit card numbers when confirming an order. We transmit the entire credit card number to the appropriate credit card company during order processing.
It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when you are finished using a shared computer.
Within Paws & Purrs Barkery & Boutique, your information is kept on password protected, limited access servers. Wherever possible and applicable, Paws & Purrs Barkery & Boutique servers reside behind a corporate firewall that maintains controls on access to the system from both our internal network and the Internet.
Compliance with Service of Process or Law Enforcement
We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Terms and Conditions and other agreements; or protect the rights, property or safety of Paws & Purrs Barkery & Boutique, our users or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. If asked by law enforcement or judicial authorities to provide Individual Information to the appropriate governmental authorities, we will disclose Individual Information upon receipt of a court order, subpoena or to cooperate with a law enforcement investigation, without prior notice to you. Paws & Purrs Barkery & Boutique fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we believe to be unlawful.
If you are under the age of 18, you may use Paws & Purrs Barkery & Boutique only with the assistance of a parent or guardian. We do not knowingly collect, use or disclose Individual Information about visitors under the age of 13. If you are the parent or guardian of a child under the age of 13 and believe that they have disclosed Individual Information to us, please contact us so that we may delete the child's information.
Sale of the Company
Paws & Purrs Barkery & Boutique reserves the right to disclose your Individual Information in the event that the company is sold, in whole or in part, either as an entire corporate entity or through an asset sale that includes a customer information database. This right is reserved whether or not the customer database is sold independently of any continuing operations of such company.
Conditions of Use, Notices and Revisions
) or by telephone (828-288-9553).