Refund policy

Exchange and Return Policy
We want you to be satisfied with your purchase. If you would like to return or exchange an item, ship it back to us in its original and unused condition within 14 days of receiving it for an exchange, store credit or refund (less a restocking fee). Please remove all pet hair and item must be free of dirt, smoke or any other smells. Please note that shipping fees are non-refundable.
Exceptions: The following items cannot be returned or exchanged: Sale, toys, perishable/food/treats/chews/supplements, grooming, engraved, customized, seasonal (Halloween, Christmas, etc.), special occasion, beds, carriers and blankets. Some items may not be returned or exchanged but we not such restrictions on the product detail page.
Ship the original and unused item (including all tags still attached to item), along with a copy of your email receipt and/or packing slip to the address below. We are not responsible for any items returned to any other address.

Paws & Purrs Barkery & Boutique

ATTN: Returns & Exchanges

136 E Main St

Forest City, NC 28043

Send us an email at orders.pawspurrs@gmail.com  or indicate in your package if you would like: "to exchange your item, including the item name, size, color and any other option", "to have a store credit issued to you for the full purchase price", or to have your credit card reimbursed for the purchase price, less a restocking fee.

For your protection, we recommend that you use FedEx, UPS, the US Postal Service or any other delivery service with delivery and tracking capabilities. The customer is responsible for all shipping and packaging costs related to the exchanging or returning of an item or items. Paws & Purrs Barkery & Boutique is not responsible for lost or misdirected returns. We cannot accept returns COD. Items received after 14 days will not be accepted for exchange or return and will be shipped back to the customer at their cost.

For exchanges, please do not place a new order through our website. If you place a new order, your returned item will be treated as a return and may be subject to a restocking fee. If you send the item back to us and note which item you would like in exchange, you will receive complimentary exchange and will not be charged a restocking fee. However, there will be shipping charges to cover the cost of processing and delivering the exchange to you.

To qualify for a refund, all items must be returned in its original condition, including the original packaging, containers, documentation, warranty cards, manuals, and/or accessories. Packaging/hang tags must be in resell-able condition (i.e. no rips, tears, etc.). Please do not mark or deface the original manufacturer packaging/hang tags in any manner. All hang tags must still be attached. If an item(s) is received containing pet hair, dirt, odors, smoke or any other smells, said item(s) will not be accepted for exchange/return. When returning or exchanging an item with Velcro, please close the Velcro because it can pull on the fabric if stuck. If the item is damaged because the Velcro pulled on the fabric, we will not be able to accept the item(s) for return or exchange. We will not accept your returns if the item(s) and its packaging is not in its original condition and will return the items to you at your cost. If you reject the return shipment, Paws & Purrs Barkery & Boutique reserves the right to liquidate the inventory and withhold credit.

We strongly encourage you to measure your pet as accurately as possible following the sizing information provided in item description as well as in our Sizing Guide. We cannot honor exchanges or returns for any merchandise that has been used, or is not in its original new condition.

We work hard to process returns as quickly as possible. Please allow 10-14 days after we receive the item(s) for your credit or exchange to process.

At Paws & Purrs Barkery & Boutique, we strive to provide excellent customer service. We wish we could accept all exchanges and returns without any questions or limitation, but that is just not possible. Thank you for honoring these exchange and return policies so that we can continue to provide you a large selection of quality products.

Restocking Fees
We will allow one complimentary exchange per item. After the first exchange, each exchange (or return) will incur a restocking fee of $7 or 20% of the item's value, whichever is greater.

If you return an item and would like a refund to your original form of payment, we will refund your credit card for the purchase price less a restocking fee of $7 or 20% of the item's value, whichever is greater.

If you wish to receive store credit in the form of a gift certificate, no restocking fees will apply.

Return Exceptions
The following cannot be returned or exchanged: sale, toys, perishable/food/treats/chews/supplements, grooming, engraved, customized, seasonal (Halloween, Christmas, etc.), special occasion, beds, blankets, carriers, strollers. Some items may not be returned or exchanged, but we note such restrictions on the product detail page.

• Sale: Sale items (including Final Sale) cannot be returned or exchanged
  
• Toys: Due to health regulations, any item that falls under our "Toys" category cannot be returned or exchange.
  
• Perishable/Food/Treats/Chews/Supplements: Due to health regulations, any item that falls under our "Treats", "Food", "Perishable", "Chews", "Supplements" category(ies) cannot be returned or exchanged.
  
• Grooming: Due to health regulations, any item that falls under (or within) our "Grooming" category, cannot be returned or exchanged.
  
• Engraved: Any item that is engraved with your specific information, including ID tags, cannot be returned or exchanged. Please check your order carefully prior to submission for accuracy for any engraved items.
  
• Customized: Any clothing, collar or other item that is custom-made for your pet cannot be returned or exchanged. Please check sizing for accuracy and your order prior to submission for accuracy for any customized items.
  
• Seasonal (Halloween, Christmas, etc.) & Special Occasion: Seasonal items with holiday motifs or special occasion clothing such as wedding dresses and tuxedos are not eligible for returns or exchange. We do allow a one time size exchange for said items. Said item to be exchanged must be returned within the outlined exchange/return time frame stated above and must meet all requirements of said exchange/return. Item to be exchanged must be identical to the item originally ordered. No exchanges will be accepted/allowed for exchanging to an item that is not identical to the original item ordered. All shipping costs incurred are the responsibility of the purchaser.
  
• Beds, Furniture, Blankets, etc.: Due to health regulations, any item that falls under the "Beds", "Furniture", "Blankets" categories or any of their subcategories, cannot be returned or exchanged.
  
• Carriers, Strollers, etc.: Due to health regulations, any item that falls under the "Carriers", "Strollers", etc. categories or any of their subcategories, cannot be returned or exchanged.
  
• Holiday Exchange and Return Policy
  Items purchased between November 15 through December 24 can be returned 14 days from the date of receiving them, or by January 7, whichever date occurs later. All other conditions of our standard exchange and return policy will apply.
  For holiday specific dog clothing and accessories, including Halloween and Christmas costumes, clothing and collars, no returns or store credit, please check sizing carefully.
  Delivery and Charges
  We may, from time to time, offer free shipping with a coupon code on orders, before sales tax. Our free shipping offer may not be used in conjunction with any other promotional certificates or coupons.
  Please note that with standard or ground shipping, your items may take 5-15 days for delivery. If you wish to have your shipment expedited, please contact us at pawspurrbarkery@bellsouth.net. The options and ship times may be limited for certain items. Please note that some special product, order and handling fees may still apply.
  Our flat rate shipping offer excludes over sized items and those items will include a statement on their product detail pages that state they are not eligible for flat rate or free shipping.
  We reserve the right to change or discontinue our flat rate or free shipping policy at any time.
  Paws & Purrs Barkery & Boutique uses FedEx, UPS, the US Postal Service and other delivery services for delivery of your items. Due to orders being fulfilled from different warehouses, items may be shipped by any one of these delivery services. May of our items are shipped from several sources, thus your items may be shipped separately from each other, even on the same order. The options and ship times may be limited for certain items. Once an item is shipped, you will receive an email confirmation and you can then track your order. Packages shipped via US Postal Service display a delivery confirmation only. Detailed tracking is not available.
  You can expect most packages to be delivered to their destination within 5-15 business days from the ship date. Please remember that certain larger items, like beds, furniture or customized items can take up to 8 weeks for delivery.
  If you have been waiting over 15 business days (3 weeks) for your order, and still have not received it, please contact us at pawspurrbarkery@bellsouth.net for assistance.
  Some items require a signature at delivery. If you will not be home or no one will be available to sign for delivery, please have the item shipped to your place of business.
  FedEx and UPS cannot deliver to PO Boxes. Please make sure that a physical address is provided.
  Non-Deliverable, Refused or Unclaimed Orders
  If an order is returned, refused or unclaimed by the customer due to customer refusal, negligence, absence or customer providing incorrect shipping information (invalid, unknown or insufficient address), we will attempt to contact you via telephone and/or email to resolve the order. If no response is received, the customer will be charged the appropriate shipping charges and a 20% restocking fee will apply. Please make sure that the shipping information on your order is correct and that someone will be available to receive your package. All orders that require re-shipping at the request of the customer, whether returned, refused, unclaimed or undeliverable packages, will require an additional re-shipping charge.