Shipping policy
Shipping and Charges
We may, from time to time, offer free shipping with a coupon code on orders, before sales tax. Our free shipping offer may not be used in conjunction with any other promotional certificates or coupons.
Free STANDARD Shipping On Orders Over $150.00 and is NOT applicable to PRIORITY or EXPEDITED shipping. We will choose the method of shipping. If you choose Priority or Expedited Shipping at check-out you will be responsible for the additional shipping fees and your order will not ship until additional shipping fees have been paid.
Our shipping rates are calculated by the shipping carrier (USPS, FedEx, UPS) and are actual shipping rates charged by the carrier.
Please note that with standard or ground shipping, your items may take 5-15 days for delivery. If you wish to have your shipment expedited, please contact us at orders.pawspurrs@gmail.com. The options and ship times may be limited for certain items. Please note that some special products, order and handling fees may still apply (such as oversized/weight packages).
Our flat rate shipping offer excludes over sized items and those items will include a statement on their product detail pages that state they are not eligible for flat rate or free shipping.
We reserve the right to change or discontinue our flat rate or free shipping policy at any time.
Paws & Purrs Barkery & Boutique uses FedEx, UPS, the US Postal Service and other delivery services for delivery of your items. Due to orders being fulfilled from different warehouses, items may be shipped by any one of these delivery services. Many of our items are shipped from several sources, thus your items may be shipped separately from each other, even on the same order. The options and ship times may be limited for certain items. Once an item is shipped, you will receive an email confirmation and you can then track your order. Packages shipped via US Postal Service display a delivery confirmation only. Detailed tracking is not available.
You can expect most packages to be delivered to their destination within 5-15 business days from the ship date. Please remember that certain larger items, like beds, furniture or customized items can take up to 8 weeks for delivery.
If you have been waiting over 15 business days (3 weeks) for your order, and still have not received it, please contact us at pawspurrbarkery@bellsouth.net for assistance.
Some items require a signature at delivery. If you will not be home or no one will be available to sign for delivery, please have the item shipped to your place of business.
FedEx and UPS cannot deliver to PO Boxes. Please make sure that a physical address is provided.
Non-Deliverable, Refused or Unclaimed Orders
If an order is returned, refused or unclaimed by the customer due to customer refusal, negligence, absence or customer providing incorrect shipping information (invalid, unknown or insufficient address), we will attempt to contact you via telephone and/or email to resolve the order. If no response is received, the customer will be charged the appropriate shipping charges and a 20% restocking fee will apply. Please make sure that the shipping information on your order is correct and that someone will be available to receive your package. All orders that require re-shipping at the request of the customer, whether returned, refused, unclaimed or undeliverable packages, will require an additional re-shipping charge.
